29 May David Ferris
- Anywhere, Virgin Islands, British
- May 29, 2019
Highly accomplished Senior Guest Services professional with expertise gained delivering exceptional standards of client service excellence at a private island in the British Virgin Islands.
Impeccable interpersonal, communication and rapport building skills, with a proven ability to pre-empt and meet VIP guest requirements. Excellent team organization and training standards to ensure full engagement of all staff.
Strong influencing and negotiation skills used to accomplish the seemingly impossible at short notice to ensure a seamless, immaculate and highly professional service to meet the preferences of a diverse range of Principles/guests.
Education
International Business Studies
Experience
- Key role in the management and delivery of the highest possible level of service to exacting guests within one of the world’s most exclusive destinations.
- Promoted internally to Bar Manager with accountability for the outstanding performance of a team of 10 people.
- Selected to train as a Duty Manager - a fiercely sought after opportunity.
- Quarterly Employee of the Year - nominated by peers and management.
- Headed up the execution of the most prestigious event of the year - a Russian Billionaire’s 50th Birthday
celebration.
- Highly skilled and experienced member of a select team accountable for meeting the needs all of guests of the luxury resort.
- Completed breakfast and dinner services for ~34 people to a very high level, while working closely with the chefs
to ensure guest satisfaction.
- Successfully awarded an extension to one year following excellent performance during a 6-month contract.
- Recommended by management in Virgin Limited Edition to pursue a job on Necker Island
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Highly accomplished Senior Guest Services professional with expertise gained delivering exceptional standards of client service excellence at a private island in the British Virgin Islands.